Context — Centralizing Survey Management
Research teams and survey companies faced the challenge of managing multiple surveys simultaneously, with scattered tools and fragmented processes that hindered collaboration and tracking.
Suonper's management platform was born to unify the entire survey lifecycle, from creation to final analysis, in a cohesive and collaborative experience.
My role focused on designing a platform that facilitated team collaboration while maintaining simplicity for individual users.
I need my team to be able to work on the same survey without creating conflicts or duplicating work.
— Research director
The Problem — Fragmented Management
Teams used multiple disconnected tools for different aspects of the survey process, creating inefficiencies and errors.
Research & Discovery
We interviewed research directors, surveyors, analysts, and administrators to understand their workflows and collaboration needs.
Teams Interviewed
12 organizations
Processes Analyzed
25+ workflows
Use Cases Identified
30+ scenarios
Key Findings
Insights that shaped the platform
Need for Collaboration
Teams needed to work simultaneously on surveys without creating conflicts or duplicating efforts.
Real-time Tracking
Users wanted to monitor the progress of their surveys and responses in real-time.
Permission Management
Different roles needed different levels of access and control over surveys.
Solution Strategy
The solution focused on creating a unified platform with version control, real-time collaboration, and granular permission management.
Design Solution
Key features and management experience
Unified Dashboard
Centralized view showing all surveys, their status, and key metrics in one place.
Real-time Collaboration
Collaborative editing system with version control and automatic conflict resolution.
Permission Management
Granular role and permission system that allows precise control over who can do what.
Activity Tracking
Detailed log of all actions and changes for audit and transparency.
Results & Impact
The management platform significantly transformed how teams collaborate and manage surveys:
Team Efficiency
75% improvement
Management Time
50% reduction
Active Surveys
1000+ simultaneous
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Real-time collaboration requires clear indicators of who is working on what.
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Granular permissions must be easy to configure but hard to break.
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Activity tracking must be transparent without being intrusive.