Context — Professional Development in Government
Municipal employees needed ongoing training to improve their skills and provide better service to citizens. However, training opportunities were scattered, difficult to access, and lacked proper tracking.
The challenge was to create a centralized platform that would make training accessible, trackable, and relevant to each employee's role and career development goals.
My role focused on understanding the learning needs of municipal employees and designing an experience that would encourage continuous professional development.
I want to improve my skills but I don't know what training is available for my role.
— Municipal employee
The Problem — Fragmented Learning Experience
Training opportunities were scattered across different departments, with no centralized system for discovery, enrollment, or progress tracking.
Research & Discovery
We interviewed employees across different departments to understand their learning needs, preferences, and challenges.
Employees Interviewed
20 participants
Departments Covered
12 areas
Training Programs
30+ courses
Key Findings
Insights that shaped the learning platform
Role-Specific Needs
Employees wanted training relevant to their specific roles and career paths.
Flexible Learning
Employees needed to balance training with their regular work responsibilities.
Progress Tracking
Employees wanted to see their learning progress and achievements over time.
Solution Strategy
The solution focused on creating a personalized learning experience with role-based recommendations, flexible scheduling, and comprehensive progress tracking.
Design Solution
Key features and learning experience
Personalized Learning Paths
Role-based course recommendations and career development roadmaps.
Flexible Scheduling
Mix of online and in-person training with self-paced learning options.
Progress Dashboard
Visual tracking of completed courses, skills acquired, and learning goals.
Social Learning
Peer recommendations, discussion forums, and collaborative learning opportunities.
Results & Impact
The training center significantly improved employee development and service quality:
Training Participation
80% increase
Employee Satisfaction
90% positive
Skills Improvement
75% reported growth
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Personalization is key for employee engagement in learning platforms.
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Flexible learning options accommodate diverse work schedules and preferences.
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Progress tracking and recognition motivate continuous learning.